Refund Policy

At Juicy Apron we believe in building long-lasting relationships with our customers by enhancing their shopping experience. Customer satisfaction is important to us and lies at the core of our company ethos. We have taken great care to create a user-friendly site, swift delivery, and carefully selected quality products. We want you to love your shopping experience with us so if you are not perfectly satisfied with your goods you have 5 days to return items from your order and we will happily arrange a refund.

All returns should be sent back to us in their original packaging provided. Our address is as follows: Juicy Apron, C-74, sector 3, defence Colony, Dehradun, 248001. Please ensure when returning the parcel that the packaging/box is properly protected with the plastic bag provided.

Not all products are eligible for returns. Please ensure you have checked return policy for goods ordered.

Return outside the 5 day window may be accepted at our discretion. The item(s) should be returned unworn or unused and in perfect condition in the original packaging, with all tags still attached. Returns that are damaged, soiled or returned without their original labels and original packaging may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us within 24 hours of receiving your purchase and email us at connect@juicyapron.com along with an image of the damaged item. If we are informed about the damage after the 24 hour window, return may be accepted at our discretion.
All returns are subject to the discretion of Juicy Apron.
We strongly recommend that you return items via registered mail so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.

We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will post a confirmation once the refund has been made.

Refund Policy in the sale only

Please note that there are no refunds for sale items unless the product is faulty.

Cancellation policy

Any order once placed can be cancelled within 24 hours only. Post 24 hours the order shall not be liable for cancellation and there will be no refunds on the same.

You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.